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Terms & Conditions

By ordering from CanadaRAM Ltd.
You agree to these terms and conditions.


Compatibility of these goods with other hardware or software is not guaranteed, and is the customer’s responsibility to verify prior to purchase. Please refer to the product manufacturer’s website for specifciation information, compatibility and features before ordering.

Returns of non-defective goods are only by CanadaRAM Ltd. pre-approval and at the discretion of CanadaRAM Ltd., and only if goods are unopened and in saleable condition. Customer bears shipping costs, a restocking charge of 13 – 17% of the total with a minimum restocking of $15.00 will apply to cover our costs. Labour, shipping and handling are not refundable.

Warranty replacement only and no return for refund is permitted on Kingston memory, CPUs, Flash media, motherboards, video cards, opened or formatted hard drives, recording media, personal use items (such as earphones), software or special order goods.

Returned goods with damage (including damage done during installation or freight damage from inadquate customer packaging) or goods that are incomplete will not be accepted for refund or warranty and will be charged at full price.

Please email with any warranty or return questions before returning products.

You will be given instructions specific to the product and authorization to return. Do not ship any goods before you have received a Returned Materials Authorization (RMA) and instructions where to send.

For your protection:
The charge card billing address, name and phone number must be provided, for your protection we may also ask for additional ID and/or a photocopy of the card and signature to be faxedThe credit card issuing bank must be able to verify the billing address, name and CVD code. If not, order may be delayed. Orders where bank confirmation or requested faxed ID are not forthcoming will be cancelled. Street address, phone number and postal code for delivery must be provided with orders. We require written confirmation from the cardholder if product is being shipped to a third-party address. Fax to (250) 385-6267. Why do we ask for confirmation? To protect you. If you were purchasing in person we could verify your signature, your ID, and that you were in posession of the actual charge card. Without verification, anybody (your pizza delivery person for example) who had your card number and address could fraudulently charge purchases to your card, so the banks ask us to take these extra steps to verify the charge is legitimate.


Payment is accepted by VISA, Mastercard, PayPal, American Express (through PayPal) or Interac Email transfer from a Canadian bank to Non-certified cheques will take 2 to 3 weeks to clear before order is sent. Orders are accepted at the sole discretion of CanadaRAM Ltd. Submission of an orderform and/or payment does not constitute a contract to supply goods. Availability and price of goods are liable to change without notice. Appropriate taxes and shipping will be added to your order if left blank on the form.


PayPal payment to is accepted, PayPal orders can ONLY BE SHIPPED TO THE CONFIRMED PAYPAL ACCOUNT HOLDER’S ADDRESS. eCheque orders will take 7 – 10 days before PayPal releases the funds. Your PayPal emails will show payment to (Trevor Inkpen). American Express can be accepted through PayPal.


Prices are in Canadian Dollars, and are subject to change without notice. please Email to confirm price before ordering. GST is extra in Canada, PST is extra in BC, HST is extra in Ontario, NB, NS, NF and PEI. Appropriate taxes and shipping will be added to your order if left blank on the order form. Shopping Cart

When you first create your shopping cart account, the address to use is the billing address of the charge card. The name and address of the account must match the name and address that the bank has on file for that charge card. If your shipping address is different, you can enter it later in the order.

For special orders, volume purchases, PayPal, Interac or cheque payment, special shipping arrrangements and items that don’t have pricing or ADD buttons, please email us or fill out our manual order form


Please ADD your products to the shopping cart in order to view shipping price estimates based on your location and items purchased. You must enter the address (including door access or intercom buzz code if in a multiunit building) and postal code accurately, or additional courier fees may apply. Extra courier redirect or return charges will apply on orders with incomplete or incorrect addresses. Shipping charges are not refundable.

Special orders may take longer. FedEx and Purolator packages and insured packages over a certain value may require an adult signature on delivery.


Shipping time estimates are estimates only. We do not guarantee arrival dates or times, delivery is dependent on courier performance. Fedex Overnight is 1 – 2 business day service to most major centres in Canada, only for in-stock orders received before the processing deadline. Delivery is Monday to Friday excluding holidays, no outgoing shipping or delivery on weekends. Shipping time and cost may be higher in NU, NT, YK and remote areas. For special shipping arrrangements including if you have arrival deadline dates please email us


Packages are trackable up to the point they have been scanned at the door for delivery. Couriers do not ask for ID on delivery or verify that the delivery address given matches the customer name the package is considered delivered when either

1) it has been scanned as delivered by the courier or

2) in the case of signature required delivery has been signed for by an adult at the address or at the postal counter, or

3) in the case of the Canada Post Parcel Free Shipping option, when CanadaRAM delivers the parcel to Canada Post.

CanadaRAM assumes no responsibility for misdelivery due to errors in the address provided by the buyer nor for courier performance. The invoice information in the package, possibly including personal address and payment information, is potentially viewable by unknown parties if the package is stolen while in transit or misdirected. Signature is required for PayPal and Amazon orders, FedEx and Purolator deliveries. For Canada Post packages, if a signature is not available at time of delivery, you will receive a card and can pick the package up the next day at your local postal depot.

Shipping Insurance: 
Shipping is at the buyer’s risk, liability is limited by the common carrier’s coverage of $100 per shipment, CanadaRAM Ltd. will not refund an uninsured purchase in the case of loss or damage while in transit. Receipts will be sent by email. No PO Boxes for Purolator or FedEx shipments, PO Boxes are OK for Xpress Post and Expedited Post packages.

Contract to sell:

Submission of order form does not constitute a contract to supply goods – acceptance of orders is at the sole discretion of CanadaRAM Ltd. No credit terms are offered.

Free shipping option:

Free shipping by Canada Post Parcel is offered at CanadaRAM’s discretion for RAM Memory and Flash Memory orders only, 200 grams or under. The free shipping offer excludes server RAM, MacPro RAM, special order products, drives, batteries and most other goods because they are too large &/or heavy for the free shipping envelope. Terms for Free ship option: There is NO TRACKING OR SHIPPING INSURANCE offered, there is no guarantee of delivery time, and there are NO REFUNDS OR REPLACEMENT for lost or damaged shipments on the free shipping option. By choosing the free shipping option, you agree to these terms.

Gov’t, Educational and Institutional:

Purchase orders may be accepted on prior approval of account application only, complete, scan and emil the credit application form , or your standard form credit application, to Credit may be granted at the sole discretion of Canadaram. Paypal and Charge card payments are not accepted for settlement of credit term accounts. Volume discount and cash discount pricing incorporates a discount based on payment by cheque, cash, Interac transfer or debit card, payment by Paypal or charge card may not qualify for the cash/cheque/volume discount.


All new goods come with the manufacturer’s warranty (see some manufacturers’ terms here) – excludes damage done by customer. Damage to the goods voids the warranty. Contact CanadaRAM or the manufacturer for warranty return instructions before sending. The manufacturer’s authorized depot for warranty return differs with different products. As the warranty is the manufacturer’s responsibility, CanadaRAM does not provide over-the-counter exchange on manufacturer’s warranty claims with the exception of DMS Certified brand memory. As the purchaser is responsible for installation, in the case of goods for return we may ask that the buyer perform a basic level of testing before return of goods under warranty is authorized, for example testing memory or identifying which one item out of a set that is defective. If the customer does not follow these instructions, or returns non-defective goods, or returns goods without authorization, a labour charge for testing and restocking may be applied.

No other warranties express or implied. Customer is responsible for shipping costs to and from the manufacturer designated depot. Customer’s sole remedy is repair, replacement with equivalent goods or refund of purchase price at CanadaRAM Ltd.’s option.

Returned goods with damage (including damage done during installation or freight damage from inadquate customer packaging) or goods that are incomplete will not be accepted for refund or warranty and will be charged at full price.

Installation and compatibility:

Goods are sold under the assumption that you have experience installing hardware/ software in your particular machine. Please refer to your owner’s manual or manufacturer’s Web site for instructions. Accessory parts, screws, tools or cables are not included unless specified, inquire first before ordering. If you are not confident, please take your machine to a qualified technician for installation. Confirm your model required and compatibility before ordering.

Every effort has been made to ensure accuracy however the information on this website is not intended to be a guarantee of compatibility and may be subject to unintended errors, changes or revision without notice. Photographs on the website are intended to be a guide and may not be 100% accurate to the product. Products can change in configuration, packaging, colour and features over time. Do not rely on photographs for compatibility.

Outside of Canada?

We generally do not ship outside North America and will consider interational orders at our sole discretion only. Please Email first for shipping costs (anywhere from $12 to $150 plus insurance depending on location and speed of service). We will not ship until you have given confirmation of the total amount. Your charge card will be charged in Canadian dollars, and your bank will make the conversion to your currency. There are no Canadian taxes. You will be responsible for all taxes and duties due to your country, and for all shipping on warranty returns. Any special offers, exchanges and free shipping offers that may from time to time be offered are not valid outside Canada. Buyer assumes all risk of loss in shipping. Orders are not accepted from Belarus, China, Indonesia, Malaysia, Myanmar, Philippines, Nigeria, Russia, Romania and any other countries where we have experienced high rates of attempted fraud. We will not ship to third-party addresses, only to addresses verified with the cardholders bank or PayPal.

Limitation of Liability:

In no event will CanadaRAM Ltd.’s liability exceed the price of the goods. To the fullest extent allowed by law, CanadaRAM Ltd. excludes for itself and its suppliers any liability, whether based in contract or tort (including negligence) for incidental, consequential, indirect, special or punitive damages of any kind, or for loss of revenue or profits, loss of business, loss of information or data, or other financial loss arising out of or in connection with the sale, installation, maintenance, use, performance, failure or interruption of these products. Some countries, states or provinces do not allow exclusion or limitation of implied or consequential damages for certain products supplied to consumers. You may have specific legal rights which may vary depending on local law.

Consulting Support and Service terms – for support and service customers

The Consultant will use its best efforts to resolve customers technical problems in a professional, reasonable and timely manner, taking into consideration the circumstances and nature of the technical problems and best practices of the industry. Response times may be delayed due to research and inquiries, as may be necessary. The Consultant does not assure that every request for technical support will be resolved. The Consultant consultations constitute only advice and suggestions. Technical problems may be a result of software or hardware failure, corruption or user error and may not be correctable.

The Consultant reserves the right to refrain from providing any or all services ordered and refund the Client’s payment, wholly or in part, if minimum system requirements are not met or if technical conditions or customer requirements are unusual, extensive, or beyond the scope of this service agreement as reasonably determined by The Consultant. 

You understand and agree that prior to contacting or allowing the Consultant to perform diagnostic repair or other services on the Client’s computer, it is the Client’s responsibility to back-up the data, software, information or other files stored on the Client’s computer disks and/or drives. You acknowledge and agree that The Consultant shall not be responsible under any circumstance for any loss or corruption of data and/or software.
You agree to pay fees in accordance with The Consultant’s rates and policies.

The Consultant will not be held responsible for any problems arising from third party software installed on the Client’s computer by our technicians, you, or other third party. 
The Consultant will not be held liable for lost data due to hardware failure, virus, spyware, corruption or any other situation. If any problems with third party software or hardware arise, it is the Client’s responsibly to obtain support from the manufacturer of the product at fault or contract with the Consultant to do so on the Client’s behalf, chargeable at the hourly rate. 
Under no circumstances shall The Consultant be liable to you or any other person for any damages, including without limitation any indirect, incidental, special or consequential damages, expenses costs, profits, lost savings or earnings, lost or corrupted data, or other liability arising out of or related to the services provided by The Consultant or out of the installation, de-installation, use of, or inability to use the Client’s computer equipment, hardware, peripherals, or the network as a result of the services provided hereunder.
The Consultant shall not be liable for any failure or delay in performance due to any cause beyond its control. If The Consultant’s ability to render services is impaired by the Client’s failure to cooperate or circumstances beyond the control of The Consultant, The Consultant may choose not to provide services.

By signing our form, you will agree to release and hold harmless The Consultant from and against any loss, liability, or damage, including without limitation, any indirect, incidental, special or consequential damages, expense, costs, profits, lost savings or earnings or liability that you, the owner, or lessee may suffer arising out of, or related to, the services provided by The Consultant. This includes but is not limited to data loss or lack of function in any component or element of the Client’s computer system and/or peripherals as a result of The Consultant’s actions or the actions of its agents, partners, and/or third-party service providers. 
All services shall be guaranteed for thirty (30) days, however if the issue resurfaces and is discovered by The Consultant to have been caused by negligence or misuse on behalf or the customer or other third party, The Consultant shall not be held responsible, and the foregoing guaranty will be nullified. You agree that The Consultant’s total liability for damages related to its provision of services is limited to the total amount you pay for such services, and you release The Consultant from liability for any indirect, incidental, special, or consequential damages.


Discount coupons (Smiley discount coupons discontinued after October 15, 2011):

From 1999 to 2006 CanadaRAM issued “Smiley” coupons for a $10 discount on RAM orders over $100 pretax. These coupons were discontiued in 2006 and the oldest coupons are now over 14 years old. Due to the declining prices on RAM, CanadaRAM will not accept any further Smiley discount coupons after October 15, 2011.

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